Description based on the Specified Commercial Transactions Act

1. Shipping method

As a general rule, products will be delivered to your front door .

(For example, even in a maisonette type property, delivery is generally made to the entrance on the first floor.)

2. Delivery company

• Delivery will be made through affiliated delivery companies such as Yamato Transport, Sagawa Express, and Japan Post.
• Large items will be delivered by large-size parcel service , and if they are not eligible for unpacking and installation services, they will be delivered to your front door.

3. Shipping Fees

• Shipping fees are set for each product and vary depending on region, package size, weight, and quantity.
• Please check the "Shipping Fee" on the product page or in your cart before purchasing.
• If the delivery destination is Hokkaido, Okinawa, or a remote island , a separate quote may be required.

4. Delivery Time

• Once your order is confirmed, it will usually be shipped within 3-4 business days .
• For out-of-stock or pre-order items, please check the expected shipping date listed on the product page.

5. Time designation

• You can specify the time of delivery on the day (afternoon, evening, night, etc.).
• Please note that you may not be able to specify certain time slots.

6. Response in the event of delivery problems

• If the product is damaged or delivered incorrectly, please contact us within 7 days of receiving the product .
• Once we have inspected the item, we will provide a free return or exchange .

7. Other points to note

• The product will be delivered to your front door . Indoor installation (unpacking and assembly) is an additional paid service .
• If delivery requires the use of stairs or a crane, please consult us in advance.
• Delivery may be delayed due to weather or traffic conditions, in which case you will be notified via email or SMS.

1. Target

If there is an initial defect (breakage, soiling, incorrect delivery, etc.) or a discrepancy in product specifications, we will respond within 10 days after the product arrives.

2. Return and exchange procedures

A. When the product is defective

• Please contact us via the "Returns and Exchanges Inquiry Form" within 10 days of receiving the product.
• If you attach a photo and we confirm that there is a problem with the product, we will promptly ship you a new replacement item.
• *Some products may be collected.
• When collecting the item, please place it in the box it arrived in and have it ready at your front door.

B. If you wish to exchange the product (if in stock)

• If we have stock, we will ship a new replacement item promptly.
• Out of stock and pre-order items will be exchanged once they arrive.
• The replacement item and the defective item will be collected and exchanged at the same time. Please pack the items yourself.

3. Precautions

• Prior contact is required for exchanges and returns. Items returned without prior contact may not be accepted.
• In the case of furniture that requires assembly, we do not provide assembly services even if the product is defective. In principle, this is to be done by the customer.
• We will cover the shipping costs for exchanges and returns, but you are responsible for packaging the item.
• This applies to items shipped within Japan. Items shipped overseas may not be eligible.
• Damage or dirt caused after use or assembly of the product is not covered by the warranty.

4. Refund/Exchange Process

5. Contact Information

1. How to apply for changes or cancellations

If you wish to change or cancel your order, please go to "Order Details" on your My Page and click the "Cancel Order" button to proceed.

2. Cancellation completion notification

Once the cancellation procedure is complete, you will receive an email immediately, so please check it.

3. Scope of changes that can be accepted

• If you change the delivery address or payment method after placing an order, we may ask you to cancel your order and place a new order.
• Similarly, if you wish to change a product (e.g. change the color or size), you will generally need to cancel your order and then place a new order.

4. Precautions

• Cancellations may be difficult during peak periods or sales.
• Orders that have been prepared for shipment cannot be cancelled, so please make sure to complete the procedure before the scheduled delivery date.
• Cancellations cannot be made under any circumstances. Please carefully check the details of your application before proceeding.

5. Inquiries and Questions

If you have any questions regarding changes or cancellations, please contact: